Orders must be made in written form with a purchase order number. No phone orders are accepted. DML is not responsible for duplication of orders that do not indicate a confirmation. Ship dates cannot be scheduled until clarification of order has been completed (if needed), artwork has been approved & additional charges (if any) have been accepted.

We accept American Express, VISA, and MasterCard, EFT and Cheque payment types.

Standard production for in stock headwear orders with embroidery is 3-5 working days after sample approval. Rush orders are accepted only if the production schedule allows. For DML promotional products, standard production times is 2 to 3 weeks after approval.

DML will ship to one location per order. Additional drop shipments are $15.00(A) per location plus applicable freight charges.

Returns will not be accepted without a Return Merchandise Authorization number provided by DML. All claims must be made in writing no later than 10 working days from order shipment. Inspect all shipments for accuracy immediately. DML is not liable for decoration quality when done by other suppliers on our blank caps.