FAQ's

 

Orders must be made in written form with a purchase order number. No phone orders are accepted. DML is not responsible for duplication of orders that do not indicate a confirmation. Ship dates cannot be scheduled until clarification of order has been completed (if needed), artwork has been approved & additional charges (if any) have been accepted.

We accept American Express, VISA, and MasterCard, EFT and Cheque payment types.

Standard production for in stock headwear orders with embroidery is 3-5 working days after sample approval. Rush orders are accepted only if the production schedule allows. For DML promotional products, standard production times is 2 to 3 weeks after approval.

DML will ship to one location per order. Additional drop shipments are $15.00(A) per location plus applicable freight charges.

Returns will not be accepted without a Return Merchandise Authorization number provided by DML. All claims must be made in writing no later than 10 working days from order shipment. Inspect all shipments for accuracy immediately. DML is not liable for decoration quality when done by other suppliers on our blank caps.


Contact Us.

Head Office:

800 Price Street

St-Jerome, Quebec, Canada, J7Y4E3

T. (514) 750.0795
TF. (855) 824.0795


info@dmlcreation.com


Opening hours:

8:30am – 5:00pm (Eastern time)


* indicates a required field

info@dmlcreation.com

+1 (855) 824.0795






PPPC/20120707, SAGE/50776, PPAI/573622, ASI/48038

© 2022 DML. All rights reserved.

DML assumes that clients have obtained allowances or permissions to reproduce trademarked or copywritten logos. DML will take no responsability for any copyright disputes. All items produced by DML could or can be used in our advertising/ marketing campaigns, unless we receive specific instructions not to, in writing, before confirmation of the order. All trademarked items used in our campaigns are for marketing purposes only. They do not belong to DML and are not for resale. All molds produced by DML remain the property of DML and cannot be shipped out of the factories. Pricing includes only the creation of the mold and not the proprietary rights to it.

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